Restaurant POS Tablet-based POS Hospitality point of sale systems are computerized systems incorporating registers, computers and peripheral equipment, usually on a computer network to be used in restaurants, hair salons or hotels. Like other point of sale systems, these systems keep track of sales, labor and payroll, and can generate records used in accounting and bookkeeping.
Develop a one page reflection on your plan and how the design of your plan will work to achieve quality customer service and legal compliance.
Submit your customer service plan and reflection to your assessor as per the specifications below. Ensure you keep a copy of all work submitted for your records.
Your assessor will be looking for: Assessment Part B Manage and develop team Performance objective The candidate will demonstrate the ability to ensure delivery of quality service through handling customer complaints, monitoring team performance, and intervening to develop team abilities to overcome difficulties in providing quality customer service.
Specifications You must participate in two role-plays observed by the assessor: Managing under-performing team member. Your assessor will be looking for you to demonstrate: Adjustment for distance-based learners: The role-plays can be adjusted for distance learning.
The role-plays for this task can be varied to take place using Skype conferencing or any other video conferencing tool available to the candidate.
Candidates may also choose to video the role-play and submit electronically. Assessment description You will perform two role-plays in the context of the Innovative Widgets simulated business.
In the first role-play, you will follow procedures to handle customer complaints. In the second role-play, you will recognise areas in which you can improve the performance of a customer service team member.
You will then coach the team member appropriately to improve their performance. Read the role descriptions provided in Appendix 1. Prepare to participate in two role-plays.
In the first role-play, your assessor will participate as the customer and observe you as you role-play the customer service representative. In the second role-play, your assessor will participate as a team member as you role-play the manager of that team member.
Participate in a role-play in which you follow the complaints handling procedure to resolve a customer complaint. Participate in a second role-play, in which you identify deficiencies in a team member's performance and then coach the team member to improve customer service outcomes for your team.
Assessment Part C Monitor and improve customer service Performance objective The candidate will demonstrate the ability to monitor, adjust and review customer service.
Specifications You must provide: KPIs that address the customer and business needs? A page report containing recommendations appropriate to problems accompanied by an explanation of recommendations demonstrating knowledge of: Assessment description Using the background information on Innovative Widgets from your Student Workbook and from documentation provided throughout the course, you will develop strategies to monitor progress and obtain customer feedback.
You will use performance information and customer feedback provided by your assessor to review customer service strategies and produce a report with recommendations for improvement.What is Mobirise?
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Improve the customer experience with an all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. The point of sale (POS) or point of purchase (POP) is the time and place where a retail transaction is benjaminpohle.com the point of sale, the merchant calculates the amount owed by the customer, indicates that amount, may prepare an invoice for the customer (which may be a cash register printout), and indicates the options for the customer to make payment.